Ordering Info
Highly-customized Guitars:
I am open to considering custom/one of a kind instruments. However I
will only take on a custom project if I believe the instrument will be
successful (good playability, sound and looks). There are also certain
appointments and features which I require to be on all my instruments.
Please contact me to discuss ideas you have for your one of a kind
instrument. My standard price list does not apply to these type of
instruments. Please contact me to get a quote. 50% deposit is required
when ordering this kind of instrument.
Customer Supplied Materials:
Occasionally a customer will want to provide wood or other
materials for use on their guitar. I am open to doing this under the
following conditions. No discount will be given for any materials
provided by the customer. If for any reason during the building process
the provided materials turn out to be unusable the customer will be
responsible to provide new replacements and/or pay 100% of the
replacement cost.
Payment:
A 30% non-refundable deposit is required upon placing an order, and the
balance must be paid before the customer receives the instrument. The
deposit amount may be increased according to the number of custom
options.
All prices are in US funds and are subject to change without notice.
Prices do not include tax. Payment may be made in Canadian funds and
will be calculated at the current exchange at the time of payment. All
shipping, tax and import cost are the responsibility of the customer.
Payment Methods:
I accept:
-Cash
-Personal or Cashier Checks
-Money Orders
-PayPal*
*Due to additional fees involved in using PayPal, the customer agrees
to add 3% to the payment, which will not be counted toward the balance
of the order.
Cancellation:
If you decide for any reason to
cancel your order within 7 days of placing it, I will refund to you the
entire deposit amount, no questions asked. If you should cancel after 7
days of placing your order, you will lose both the complete deposit
amount and any other payments made.
Delivery Dates:
When I receive your deposit, your
order is given the next available spot on my building list. I will then
give you an idea of when you may expect your order to be complete,
though this due date serves only as a general guideline. While I do my
best to build every instrument in a timely manner, I occasionally run
into unforeseen difficulties (back-ordered parts, etc.), which may
cause a delay. I will gladly keep you updated on the timing and
building progress of your instrument. The current wait time for one of
my guitars is approximately 4-6 months.
Satisfaction Guarantee:
In
the event that you are dissatisfied with your guitar due to any clear
and easily definable major issue you have 3 days to notify me after
receiving the instrument. If the problem cannot be corrected than I
will either re-build the guitar or fully refund your payment after I am
able to resell the guitar. For this to take place the guitar must be
returned to me in new condition. All shipping charges are the customers
responsibility. This policy only applies to guitars purchased directly
from House Guitars. Instrument purchased through dealers are subject to
their return policy.
Limited Lifetime Warranty:
All instruments built by Joshua House of House Guitars are warranted to
be free of defects in materials and workmanship to the original owner
of the instrument. This warranty is subject to limitations and is valid
only as long as I, Joshua, remain active as a luthier. Please contact
me for more information regarding my warranty terms and conditions.
