Your Stand will be delivered FREE if you live in mainland UK - unfortunately there are additional charges if you live in Highland & Offshore Scotland (sorry!).
We carefully make, inspect and package your Stand before arranging for it to be delivered by a professional courier on a day that suits you (usually within 14 days after placing your order/making payment). You or someone on your behalf MUST be present to sign for it. If you are concerned by any signs of damage to the packaging, we ask you to please reject the delivery (by NOT signing for it) and to telephone us immediately so we can speak to the courier.
Your Stand is sold with a 48-hour approval period enabling you to comfortably evaluate your purchase and determine if it’s right for you. You are asked to inspect it to ensure that the condition is satisfactory and as described in your communication with us (we ALWAYS like to speak to/communicate with our customers before making their Stand).
If you decide to return it to us you must notify us via phone or email within 48 Hours of delivery. We will then issue a Return Authorisation and discuss collection with you. We will not authorise any returns after this period. On sending the Stand back to us, you must ensure it is packed to the same standards in which it was received, using all the supplied packaging. You have a duty to take reasonable care whilst the Stand is in your possession and when returning it. If it is clear that you have NOT taken reasonable care with the return, this may affect your right to a refund. Once satisfied that the Stand has been returned to us in the condition in which it left our workshop, we will immediately issue a you a full refund.
Please note - Your order is only accepted when payment has been made. You have up to 24hrs to cancel it and receive a full refund. If you decide to cancel your order after this period we will only refund you 50% as we will have already begun making your stand!
