About Diamond Guitars

The philosophy behind Diamond Guitars is to represent world-class guitar builders and connect them with players that love and support the art and craft of handmade guitars. The idea is they will inspire and learn from each other.  We work with builders that offer the world's finest instrument and are willing to help us with advice on maintenance and repair of the instruments. We offer many of the finest instruments in the world in one place brought to you by players, for players.

Diamond Guitars is authorized dealer by LOWDEN, C.F. MARTIN, SANTA CRUZ & THOMAS GUITARS

What customers say about Diamond Guitars

Totaly satisfied costomers; that is what Diamond Guitars aims for! Read here what some of our customers say about their experience while visiting the shop and meeting us and our instruments and service.

http://www.diamondguitars.nl/content/what-customers-say

TERMS AND CONDITIONS

Consignment

Diamond Guitars offers you an excellent opportunity to sell your guitar fast, and with no hassle. Our clientele depends on us to provide them with the world's finest instruments.

This is what we do:

When your guitar arrives, it is thoroughly cleaned, restrung, and the set-up is tweaked to perfection.

After a detailed inspection it is professionally photographed.

A new web page is created for each instrument so potential buyers can read the specs and study the professional quality pictures

For those who follow us on Twitter we send out an alert the minute your guitar is listed

The guitars will also be posted on our Facebook page and E-bay-page.

This is what you do:

Our consignment commission's rate is 20% which is deducted from the proceeds upon the sale of the instrument.

This commission applies for everything listed above as well as, insurance for instrument in our shop and during shipping and credit card fees.

There is an appraisal- and photography fee of $150 per guitar which covers everything we do to present your guitar. This fee is due prior to listing and is not refundable.

IMPORTANT: MAKE SURE YOUR GUITAR IS INSURED!!

Three steps to consign your instrument

Click here to download and complete our consignment agreement

Make your check for the $100 web listing fee payable to DG

Place the agreement and check in the case with your guitar, pack it according to our packing tips and ship it to us at DG, Stationsstraat 2, 6114GC  Susteren Netherlands.

Trades

We are happy to consider Trades towards the purchase of most of our instruments. Also we do acknowledge that, due to eg. investment costs and market changes, trades usually will not give you the highest return for your instruments. On the other hand trading has its advantages:

utilize the value of your current instrument immediately

purchase that special guitar that you've been searching for, before it's sold to someone else.

save on costs in time and money of advertising and selling an instrument yourself,

eliminate the frustration and potential loss associated with inconsiderate, untruthful and possibly unscrupulous 'buyers'.

We are good at valuing instruments and make every attempt to determine fair trade values.

Our focus is on developing and maintaining long term relationships with our customers, not on one single transaction. If you are considering a trade towards one of our instruments, please call us at (046) 4497124.

Layaway Program

A '90 days layaway' option is available on all new instruments. This is the easiest way to secure that one guitar you've been dreaming of! Simply make 3 non-refundable payments equal to 1/3 of the cost of one of our new instruments (link naar new).

Upgrade policy

The honors of this idea go to a customer of one of my well respected fellow guitar salesman. This customers came up with this brilliant idea and we decided to use it for our customers.

Idea:

At any time you can trade in a new of used instrument bought from us for a more expensive instrument for the same amount you bought it. There are three precondition:

You've bought him here

the instrument is located in greater or lesser degree in the same condition

you show us the original receipt

Example: John bought a Lowden 035 for € 5500 euro in December 2010. Three month later (or two years or even 15 years later for the matter) he decides that the beautiful Rozawood Diamond-28 in Brazilian Rosewood for € 8800 in our shop is his next guitar. He pays for this baby with his current O35 and adds € 3300 (8800 - 5500). It's as simple as that!

Conditions:

The Upgrade Policy applies only to the original owner!

Show us the original receipt of the instrument. When bought at a different store this policy is not applicable.

The instrument should be more or less the same condition as when you bought it! Light wear, very small dents or light scratches are no problem, but a broken neck, cracks and other big changes will affect the value.

The instrument which you trade it should be at least 10% more value with a minimum of € 500.

VAT, shipping and payment costs (Paypal or Credit Card Fees) are not part of the upgrade policy.

Consignment instruments are not eligible for the upgrade policy.

This upgrade policy applies only to guitars in our stock and not "Custom Order" or "Special Order" instruments. You can only upgrade one guitar a year.

Appraisals

Want to know the current value of your instruments? The instrument market is ever changing, tonewood scarcity and other market factors constantly alter the value of custom, boutique and vintage instruments. Diamond Guitars can tell you exactly what your instrument is worth.

Two types of appraisals are offered:

a verbal/email appraisals based on photos and description (45 Euro)

a written, dated and signed appraisal on Diamond Guitars letterhead for instruments that are physically and personally inspected by me (105 Euro)

Appraisals are 45 and 105 E.

Use our Appraisal Request Form to send us detailed information about your instrument.

Alternatively you can contact us to speak with an associate about sending photos of your instrument. We will need 5-10 photos covering each area of the instrument [Front, back, headstock, tuners, neck joint, etc.]. From photos we can only provide a verbal/email appraisal.

Call to make payment for the appraisal fee.

Optionally, you may send us the instrument or make an appointment for a thorough physical inspection and a written estimate that is signed and dated on Diamond Guitar letterhead.

Risk free purchasing

We completely understand customer concern with regard to buying expensive instruments online so we do wish you visit our shop. But if you are not able to we will take the risks out of the buying process.  At Diamond Guitars you can order with complete confidence and gain access to instruments you just can't find in the average music store. Whether you wish to buy a new or used instrument we've created policies that allow for a hassle free and risk free purchase. Please review our return and exchange policies below.

Return & exchange policy

All articles can be returned without reason within 30 days, and thus, are subject to our Money Back Guarantee''. The goods must be returned to Diamond Guitars in orderly condition, without signs of wear and tear, free from all third party claims at the cost and risk of the customer.

The goods are to be send to the following address:

    Diamond Guitars

    PO Box 72

    6114GC  Susteren

    The Netherlands

Exclusions

Excluded from this right of return are unsealed data processing media, such as software, DVDs, CDs, and books. Brass- and wind-instruments, and vocal microphones are excluded from the right of return by regulations regarding hygiene factors. For the same reasons of hygiene, the following items cannot be returned; earplugs, headphones and headsets of all kinds e.g. in-ear-monitoring.

Refund is also forfeited if the goods have been manufactured according to customised specifications.

Refunds

Refund will be carried out, by a transfer to your bank account, or if payment was with credit card, via a credit note to your credit card account.Refund is only made if the goods are in perfect condition. The right of return may be refused, if there are any marks, scratches or stains etc. which cannot be removed. Alternatively, the sum of money to be returned will be adjusted accordingly.

Diamond Guitars is not liable to return any shipping costs to customers outside of The Netherlands.

Be sure to check out our 'terms of trade'

Diamond Guitars Maintenance Package

Oasis Digital Hygrometer  msrp 29,90

A guitar, or any other stringed musical instrument made of wood, is at risk of cracking when the relative humidity drops below 40%. The Oasis® Digital Hygrometer accurately measures relative humidity and can help you decide when to use your Oasis® Guitar Humidifier. Because relative humidity varies greatly, even inside your home, we recommend that you keep your hygrometer close to your instrument.

Oasis Guitar Humidfier  msrp 19,99

The body of Oasis® is made from a specially designed fabric that allows water vapor (but not water) to pass through it. As the vapor transmission takes place, a vacuum is created and Oasis® shrinks to compensate for the loss of water. By watching the Oasis® shrink, you can determine when it is ready for refill. When refilling, you don't have to guess when it is full. Simply unscrew the black cap, fill with water to the top of the container and replace the cap. Once sealed, the water tight container is your first line of defense against leaks. Humigel™, the super absorbent polymer crystals inside Oasis™, are your second line of defense. Humigel™ captures up to 500 times its weight in water in an absorbent gel matrix.polish cloth

cleaning cloth

Privacy policy

Introduction

Diamond Guitars is committed to protecting the privacy of its customers and visitors to its websites, and views the protection of personal data as being of fundamental importance to the operation of its business. Personal information about customers and website visitors is held securely and is treated with the utmost care. Diamond Guitars complies with the requirements of the Personal Data Protection Act and other privacy legislation.

The party responsible for data processing is Peters & Co Beheer BV, Postbus 72, 6114ZH Susteren, The Netherlands. In accordance with the requirements of the Personal Data Protection Act, the supervisory authority - the Dutch Data Protection Authority in The Hague - is notified of all processing of personal data.

Processing personal data

Data is captured by Diamond Guitars in the course of providing our services. Your personal details are stored when you take out a subscription to a publication or a newsletter, when you attend a conference or training course, order a publication, use our (interactive) services or, if you have an internet customer account, register an interest in one of our services, or contact Diamond Guitars for some other reason. The personal information we hold includes information such as contact details, information about payments, invoices, ordered products, job details and/or where you have registered an interest in a product or service.

Diamond Guitars uses this information to fulfill and process agreements with you, to provide other services, for its internal business processes, and to inform customers of (new) products and services provided by Diamond Guitars, by other companies in the group or by carefully selected third parties. Your details may also be passed to carefully selected third parties in order to provide you with information about offers or other relevant information. If you do not wish to receive this information, you can unsubscribe at any time.

Your e-mail address

If you have specified your e-mail address (e.g. to subscribe to a newsletter), this may be used to inform you as a customer of other relevant products and services provided by Diamond Guitars that may be of interest to you. If you do not wish to receive this information, you can unsubscribe at any time.

You may also have given your consent for relevant information about products, offers and campaigns from and by Diamond Guitars or other companies to be sent to your e-mail address from time to time. These companies are carefully selected by Diamond Guitars.

Unsubscribing

Diamond Guitars takes your preferences into account as much as possible in the provision of services and information. RB often allows you to specify these yourself: for example, on your own personal interests page (such as on Boox.nl) or through your own account. If you no longer want to receive information about (new) products and services (by post, e-mail, etc.), you can unsubscribe by sending an e-mail to admin@diamondguitars.eu or in writing to Diamond Guitars, PO Box 72, 6114ZH  Susteren, The Netherlands.

Viewing and correcting your personal information

You are entitled to view the personal information Diamond Guitars holds on you at any time. If any information is incorrect, you can ask for it to be changed. To view or correct your personal details, please contact us at Diamond Guitars, Diamond Guitars, PO Box 72, 6114ZH  Susteren, The Netherlands.

Browsing history and IP address

General information on visits to Diamond Guitars websites is captured and stored without visitors being identified. The purpose of this is to improve the quality of the website and users' browsing experience. This information can also be used to put targeted information on the site. This allows Diamond Guitars to tailor its services to you. Diamond Guitars also uses your computer's IP address for this purpose. The IP address is a number that is automatically assigned to your computer when you browse the internet. This information can also be used to see how the website is being used and for analysis and reporting purposes. In principle, IP addresses are not linked to information that would identify you, unless you have given your explicit permission for this.

Use of cookies by Diamond Guitars

A cookie is a small amount of data (a small file) sent to your computer by a website. The website tells the web browser you are using (e.g. Internet Explorer) to store these cookies on your computer. There are two types of cookies. Session cookies are deleted from your computer when you close your web browser. Persistent cookies remain stored on your computer even after your web browser is closed. Diamond Guitars uses cookies to make navigating the website easier, to analyze the use of the website and so improve the quality of the website. Session cookies are also used in this process. Diamond Guitars uses cookies to collect information about its customers for the purposes of targeted communication, including the provision of service information about our products and targeted marketing of products and services provided by Diamond Guitars, its group companies and, in some cases, third parties carefully selected by us. Your user name may also be stored in a cookie if you are logged on to a Diamond Guitars website. On Diamond Guitars websites, your e-mail address is the user name. Diamond Guitars websites that contain advertisements also use cookies. These keep track of what advertisements you have already seen. These cookies are produced by the company responsible for the advertisement, not by Diamond Guitars.

Refusing cookies

You can refuse cookies by adjusting your browser settings (e.g. Internet Explorer or Mozilla Firefox) to disable all or certain cookies (see your web browser manual or help function). If you disable cookies, some services may not be available to you.

Diamond Guitars and other websites

Diamond Guitars websites contain some links to other websites. Diamond Guitars cannot accept any liability for the handling of your information by these parties. For further information, please read the privacy statement (if available) of the website you are visiting.

Amendments

Diamond Guitars reserves the right to make amendments to this privacy statement. Please check this privacy statement regularly for the latest version of Diamond Guitars's privacy policy.